Privacy Policy

Last Updated: September 2024

Idlewild Antiques & Homewares ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website, www.idlewild.store (the "Website"). We comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

By using our Website, you agree to the collection and use of your personal data as outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal data from you:

  • Personal Identification Information: Your name, email address, postal address, phone number, and other contact details when you fill out forms on our website, register an account, or make a purchase.

  • Transaction Data: Payment details and transaction history when you make purchases.

  • Technical Data: IP address, browser type, operating system, device type, and information about how you use our Website (via cookies or similar tracking technologies).

  • Marketing and Communication Preferences: Information on your preferences for receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect from you for the following purposes:

  • To process and deliver your orders, including handling payments, returns, and refunds.

  • To provide customer service and respond to your inquiries.

  • To improve and personalise your experience on our Website.

  • To communicate with you about special offers, promotions, and new products that may interest you (only if you have opted in to receive such communications).

  • To comply with legal and regulatory requirements.

3. Lawful Basis for Processing Your Data

Under the UK GDPR, we must have a lawful basis for processing your personal data. Depending on the purpose of the processing, this may be:

  • Contractual Necessity: To fulfil a contract with you, such as processing and delivering your order.

  • Legitimate Interests: To enhance our services, improve the customer experience, and protect the security of our Website.

  • Consent: Where you have opted in to receive marketing communications from us.

  • Legal Obligation: To comply with applicable laws and regulations.

4. How We Protect Your Data

We are committed to ensuring the security of your data. We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or disclosure. This includes encryption of sensitive data, secure payment gateways, and regular security audits of our systems.

5. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your data with the following parties when necessary:

  • Service Providers: Third-party companies who assist us in providing services such as payment processing, website hosting, or email marketing. These companies are bound by contractual obligations to keep your personal data confidential and secure.

  • Legal Requirements: We may disclose your data if required by law, such as in response to a legal process or a request from a government authority.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new owner as part of the transaction.

6. Your Data Protection Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete information we hold about you.

  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

  • Right to Restrict Processing: You can request that we limit the way we use your data in certain circumstances.

  • Right to Data Portability: You can request that we provide your personal data in a structured, commonly used format.

  • Right to Object: You can object to the processing of your data for marketing purposes or based on legitimate interests.

  • Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided below.

7. Cookies

Our Website uses cookies to collect information and improve your browsing experience. Cookies are small text files stored on your device when you visit certain websites. You can control the use of cookies by adjusting your browser settings.

For more information on how we use cookies, please see our Cookie Policy.

8. Retention of Data

We will retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting requirements.

9. Third-Party Links

Our Website may contain links to other websites operated by third parties. We are not responsible for the content, privacy practices, or data processing policies of these third-party websites. We recommend that you review the privacy policies of any external websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data processing practices. Any updates will be posted on this page, and where appropriate, we will notify you via email or on the Website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Idlewild
Email: hello@idlewild.store

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's supervisory authority for data protection issues. For more information, please visit www.ico.org.uk.

This policy ensures compliance with the UK GDPR and UK Data Protection Act 2018, and informs customers of how their data is handled and protected.